Upload Field: Why customers are not able to upload images from mobile?

  • Profile Image
    Asked on March 05, 2021 at 05:48 PM


    My customers are unable to upload a photo into the form when completing the form on a phone. This is a new problem that I've been having. Could you please let me know how to correct this?

    Thanks so much!


  • Profile Image
    Answered on March 05, 2021 at 10:37 PM

    Hello Heather,

    We apologize for the inconvenience.

    I tested both of your forms on a mobile phone and could not replicate the issue on my end. I was able to upload images from the camera successfully.

    Form (202936875361261)


    Form (210478234575257)


    Please share the device details so that we can test it on our end. I have also cleared your form cache to avoid any issues related to that.

    We will wait for your response.

  • Profile Image
    Answered on March 05, 2021 at 11:44 PM
    The issue seems to be resolved. Thanks so much!