Upload Field: Why customers are not able to upload images from mobile?

  • vibrantglow1
    Asked on March 5, 2021 at 5:48 PM

    Hello:

    My customers are unable to upload a photo into the form when completing the form on a phone. This is a new problem that I've been having. Could you please let me know how to correct this?

    Thanks so much!

    Heather

  • Zahra_S
    Replied on March 5, 2021 at 10:37 PM

    Hello Heather,

    We apologize for the inconvenience.

    I tested both of your forms on a mobile phone and could not replicate the issue on my end. I was able to upload images from the camera successfully.

    Form (202936875361261)

    1615001443 6042f7635fd51 Screenshot 10

    Form (210478234575257)

    1615001737 6042f88905533 Screenshot 21

    Please share the device details so that we can test it on our end. I have also cleared your form cache to avoid any issues related to that.

    We will wait for your response.

  • vibrantglow1
    Replied on March 5, 2021 at 11:44 PM
    Hello:
    The issue seems to be resolved. Thanks so much!
    ...