Account suspended

  • Jasmine Ford
    Asked on March 5, 2021 at 9:46 PM

    We are a property management business, our clients need to add their details for us to accept their bookings.

  • Vanessa_T
    Replied on March 6, 2021 at 2:05 AM

    Your account was suspended since it was asking for sensitive information (eg: credit card) which is against our Terms Of Use.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular fields. Should you wish to collect payments, kindly use one of our payment processors.

    If you only want to collect your customer's payment details and charge them at a later date, kindly follow this guide: How-to-Enable-Payment-Authorization

    In order for us to reactivate your account, we have to delete the offending fields. Do let us know if you agree with this.

  • Jasmine Ford
    Replied on March 6, 2021 at 3:22 AM
    Ok great, are you able to allow me access to my account so I can update these?
    Sent from my iPhone
    ...
  • Sigit JotForm Support
    Replied on March 6, 2021 at 7:49 AM

    Greetings,

    We have deleted the offending fields and the associated submission data.

    Your JotForm account has been reactivated.

    Regards.