Account suspended

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    Jasmine Ford 
    Asked on March 05, 2021 at 09:46 PM

    We are a property management business, our clients need to add their details for us to accept their bookings.

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    Answered on March 06, 2021 at 02:05 AM

    Your account was suspended since it was asking for sensitive information (eg: credit card) which is against our Terms Of Use.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular fields. Should you wish to collect payments, kindly use one of our payment processors.

    If you only want to collect your customer's payment details and charge them at a later date, kindly follow this guide: How-to-Enable-Payment-Authorization

    In order for us to reactivate your account, we have to delete the offending fields. Do let us know if you agree with this.

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    Jasmine Ford 
    Answered on March 06, 2021 at 03:22 AM
    Ok great, are you able to allow me access to my account so I can update these?
    Sent from my iPhone
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    Answered on March 06, 2021 at 07:49 AM


    We have deleted the offending fields and the associated submission data.

    Your Jotform account has been reactivated.