The upload Files option

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    Asked on March 06, 2021 at 01:06 AM

    Hi for some reason i been getting complaints about the form on my site is not working at all. I even tried it and it wont allow any files to be uploaded at all. Can you please fic this for me. I have a advertising company so my clients will need to be ale to upload big files like videos, Music and pictures.

    Thank You

  • Profile Image
    Answered on March 06, 2021 at 05:32 AM

    From the error, it seems that you may have not allowed .mp4 files to be uploaded on the File upload field.

    Upon checking your form, it seems that you have added mp4 file type:


    Did you add this after getting the error or before that?

    Additionally, please let us know the website where you have added the form.

  • Profile Image
    Answered on March 06, 2021 at 05:55 AM
    O yes I see and also how can I get faster upload speed for the files?
  • Profile Image
    Answered on March 06, 2021 at 07:52 AM

    Sorry, but that would depend on the file size and the internet speed. That is not something that can be controlled from within the form.

    Please note that the maximum limit allowed for the upload field is 1GB only.

    I just tested uploading a 20 MB file and it took under 7 seconds to upload the file.

    Please change the file upload size limit to the minimum file size limit that you may be needed, but it should be less than 1024 MB.

    Also, mobile device uploads are likely to take much more time than compared to PC uploads because of data speeds.

    Please try uploading on a PC with a good internet connection and see how it goes.

    Let us know if you need any further assistance. We will be happy to help