Suspended account: Collecting Login Credentials

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    Illona 
    Asked on March 06, 2021 at 01:44 AM

    Please help because my account has been suspended while I was trying to make a form. Please do help with my account i cant even verify my email through the link sent to my email. Thank you

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    Mike_G
    Answered on March 06, 2021 at 06:27 AM

    The form https://form.jotform.com/form/210640981459056 was found on your account (illonaj3), which is linked to the email address you are contacting us from, as suspicious of phishing activity because you're collecting user credentials.

    1615029953_604366c11341e_zt210306_062528

    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar, like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.