Payments for Student Discount

Good Day! I applied for a student discount this past week and loaded up my debit card to pay for the one month subscription via the description. The problem is that my card keeps getting declined, I used it recently on the website and it was declined as my computation for the exchange rate was not exact. I now have a sizeable amount loaded to my card but the website keeps declining me? Could I ask for some assistance? I fear that maybe the previous transaction as I mentioned awhile ago may have blacklisted my debit card.

Thank you

We appreciate you updating us on another ticket that the issue you were having is fixed and you were already able to upgrade your account. https://www.jotform.com/answers/2947239

I have checked your account and I can confirm that it is now on the Silver subscription.

Feel free to let us know if you need any further assistance.