Payments for Student Discount

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    Asked on March 06, 2021 at 07:34 AM

    Good Day! I applied for a student discount this past week and loaded up my debit card to pay for the one month subscription via the description. The problem is that my card keeps getting declined, I used it recently on the website and it was declined as my computation for the exchange rate was not exact. I now have a sizeable amount loaded to my card but the website keeps declining me? Could I ask for some assistance? I fear that maybe the previous transaction as I mentioned awhile ago may have blacklisted my debit card.

    Thank you

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    Answered on March 06, 2021 at 10:06 AM

    We appreciate you updating us on another ticket that the issue you were having is fixed and you were already able to upgrade your account.

    I have checked your account and I can confirm that it is now on the Silver subscription.

    Feel free to let us know if you need any further assistance.