How can I clear my storage?

  • Angelina Pechota
    Asked on March 6, 2021 at 9:08 AM

    Hi,

    I have an account and have deleted contracts I have sent out in hopes to free up the storage until the next promotion for the plans. It has not helped and says I am still at my storage limit. Can you assist with letting me know if that doesn't help at all or how to fix it? I missed the 50% off promo and was waiting for that. I am a super small business and have to watch expenditures. Thank you so very much for your help.


    Angelina

    Page URL: https://www.jotform.com/upgrade?username=Pechota&auth=464f3059d9de76db5a4191725d02042&plan=Bronze
  • Basil JotForm Support
    Replied on March 6, 2021 at 12:03 PM

    Hi,

    Can you please check your submission trash to make sure it has been cleared as well?

    1615050147 6043b5a3b6a0f chrome u6InBvSa Screenshot 10

    Looking forward to your reply.

  • Pechota
    Replied on March 8, 2021 at 7:57 AM

    Ok. I have emptied and only have 14 entries but it still says out of space. :( 1615208236 60461f2ca3663 Screenshot 10

  • Richie JotForm Support
    Replied on March 8, 2021 at 9:11 AM

    I have checked your account and you're not over the quota anymore.

    Kindly check again and let us know if you need further assistance.