Payments are not working

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    cometskippers
    Asked on March 06, 2021 at 09:15 AM

    We just upgraded to the Bronze account to receive payments, but everyone trying to fill out the form is receiving an error when entering credit card info. The error says "This account cannot currently make live charges. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed."

    Please help.

  • Profile Image
    Basil_A
    Answered on March 06, 2021 at 12:20 PM

    Hi,

    It looks like your Stripe Account specifically has the problem. I would suggest reaching out to Stripe Support to help you fix your account to be able to charge your customers again.

    Hope this helps.