What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email address is in our BOUNCE LIST

    Asked by jaminton200 on November 23, 2013 at 08:54 AM

    This is my Mail  



    Thanks for you

  • Profile Image
    JotForm Support

    Answered by Welvin on November 23, 2013 at 04:38 PM


    I've fixed this by removing your email address from the said list. Please kindly review this guide on how you can prevent it from coming back: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues, specially with setting up the Sender Settings since you are using a Free Address. You can also try Mandrill SMTP.