File size issue on File Upload field

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    Aidan_Cole
    Asked on March 06, 2021 at 11:40 AM

    Hi there! Love your platform.


    I'm having an issue with my form (https://form.jotform.com/210435826577057) file upload component. I integrated dropbox so all uploads are uploaded there. Before joining Jotform I reached out to support to confirm the upload limits for the dropbox integration and was told 1gb. However, I keep getting errors from other who use the form saying they get a file upload limit error when their files are still less than 1gb. Typically it triggers when the file is 0.1gb.


    Do you know what can be causing this?


    Thank you!

    Screenshot
  • Profile Image
    JohnRex
    Answered on March 06, 2021 at 04:34 PM

    Please disable this option for you to be able to receive files more than 100MB:

    1615066408_6043f528c68f1_

    Note that 1GB is the max upload size for JotForm. This applies to the Single File Upload field. If you enable Multiple File Upload, the max file size is capped at 100MB.

  • Profile Image
    Aidan_Cole
    Answered on March 06, 2021 at 05:11 PM
    Thank you so much!
    ...