form disabled though enabled in my account

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    Desiree
    Asked on March 07, 2021 at 02:07 AM

    Why does my form show up as disabled when people go to the link, but it looks enabled & published in my account? However, when I try to open the form to edit or look at it, it just spins & spins but never opens.



    This is a re-post of a comment on How to Set up PayPal Along with Other Payment Options

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    Sonnyfer
    Answered on March 07, 2021 at 08:01 AM

    Hello Desiree - Thanks for reaching out.

    Are you referring to this form? https://www.jotform.com/210592579097063. I tried opening it and can see that it's loading perfectly.

    1615122046_6044ce7e97dd6_

    Could you please try clearing your browser cache or use a different one to troubleshoot?