form disabled though enabled in my account

  • Desiree
    Asked on March 7, 2021 at 2:07 AM

    Why does my form show up as disabled when people go to the link, but it looks enabled & published in my account? However, when I try to open the form to edit or look at it, it just spins & spins but never opens.

  • Sonnyfer JotForm Support
    Replied on March 7, 2021 at 8:01 AM

    Hello Desiree - Thanks for reaching out.

    Are you referring to this form? https://www.jotform.com/210592579097063. I tried opening it and can see that it's loading perfectly.

    1615122046 6044ce7e97dd6  Screenshot 10

    Could you please try clearing your browser cache or use a different one to troubleshoot?