form disabled though enabled in my account

Desiree
Asked on March 07, 2021 at 02:07 AM

Why does my form show up as disabled when people go to the link, but it looks enabled & published in my account? However, when I try to open the form to edit or look at it, it just spins & spins but never opens.

This is a re-post of a comment on How to Set up PayPal Along with Other Payment Options
Sonnyfer

Jotform Support

Answered on March 07, 2021 at 08:01 AM

Hello Desiree - Thanks for reaching out.
Are you referring to this form? https://www.jotform.com/210592579097063. I tried opening it and can see that it's loading perfectly.
Could you please try clearing your browser cache or use a different one to troubleshoot?