- NFS WorldAsked on June 09, 2011 at 11:05 AM
when i complete submission with money, i dont receive money on Paypal! why? please help!Page URL:
- JotForm SupportNeilVicenteAnswered on June 09, 2011 at 07:06 PM
Submissions marked as Pending mean that the user did not complete the payment. This happens when the user submits the form but does not go through the Paypal payment process. It is possible to manually complete the submission, but that only removes the Pending mark, it is still up to your visitor to pay for that transaction.
Hope I was able to shed some light into the issue. Feel free to contact us again if you have other queries or concerns. Thank you.