What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When someone submit my Paypal product, i dont receive money on Paypal! Why?

    Asked by NFS World on June 09, 2011 at 11:05 AM

    when i complete submission with money, i dont receive money on Paypal! why? please help!

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 07:06 PM


    Submissions marked as Pending mean that the user did not complete the payment. This happens when the user submits the form but does not go through the Paypal payment process. It is possible to manually complete the submission, but that only removes the Pending mark, it is still up to your visitor to pay for that transaction.

    Hope I was able to shed some light into the issue. Feel free to contact us again if you have other queries or concerns. Thank you.