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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I entered a new email address but the subs are still going to the previous email. How can I make it so all submissions go to the new email?

    Asked by AundiMarieMoore on November 23, 2013 at 09:39 PM
    Submissions email all submissions
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    JotForm Support

    Answered by ashwin_d on November 24, 2013 at 06:08 AM

    Hello AundiMarieMoore,

    Upon checking your form's notification configuration, I found that submission emails are being delivered to your email address "ladybugoracle@gmail.com".

    Please be noted that changing your account email address will not change the email address which is used to receive submission emails. To send submission emails to different email address you need to change the "Recipient E-mail" of your email alert.

    Here is a guide which should help you:  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Do get back to us if you have any question.

    Thank you!