What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i need to cancel my account and cannot find a proper link to do so

    Asked by jrichmondkp on June 09, 2011 at 12:00 PM

    your account settings link takes me to a page with a login prompt that my jotform credentials do not work for.  I need to cancel my account immediately and do not wish to be charged again.  Please instruct me on how to do this.  I am available at 847-558-9910 and djns2.0@gmail.com

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    Answered by allanftd on June 09, 2011 at 01:58 PM

    Hi jrichmondkp,

    I can see in our database that you have already initiated the request to downgrade your JotForm account. It will take effect on 2011-06-18. 

    Please let us know if you need further assistance. We hope you continue to enjoy using JotForm.

    JOTFORM SUPPORT