What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I assure customers that my form is secure?

    Asked by Olivadi on June 09, 2011 at 12:48 PM

    My form is secure using iFrame. How can I assure a vistor to the site that the form is secure?

    My site doesn't have https, nor does it show the padlock.

    I just had a potential customer saying that he didn't want to send his CC info over cause the site isn't secure.

    Do you have any type of emblem that i can add to the site?

    Page URL:
    http://www.olivadirestaurant.com/Olivadi_Restaurant_and_Bar/giftcards.<br/>html

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    Answered by allanftd on June 09, 2011 at 08:59 PM

    Hi Olivadi,

    Thank you for sharing your concern. I understand what you mean when potential customers are hesitant to provide information such as credit card number if they are not aware of your website's security measures in place.

    I'd like you to check out the forum threads below to get more insight on how JotForm makes your forms secure.

    http://www.jotform.com/answers/7568-What-SSL-Company-does-JOTFORM-use-for-their-SSL-forms
    http://www.jotform.com/answers/13420-Secure-Form-Submittion

    On the second thread, there's a logo that you can possibly show on your form page to allay any uncrtainties or doubts by your customers.

    We hope you find this information useful. Please do not hesitate to contact us if you have any other concerns. Thank you for trusting JotForm!

    JOTFORM SUPPORT