Multiple Invoices attached to email confirmation

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    Christa_cbailey
    Asked on March 08, 2021 at 01:07 PM

    Upon running a test run on the form I created that includes a payment integration, I noticed that the attached pdf invoice was sent like over 60 times and attached to the same email.

    How can I keep that from happening?

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    EltonCris
    Answered on March 08, 2021 at 05:26 PM

    I checked your 2 forms but I don't see any payment field. Can you please provide the form URL where it is occurring so we can further check?

    If you're working on a PDF invoice, could you check in the PDF Editor https://www.jotform.com/pdf-editor/ if there were no multiple PDFs created in the first place?

    Thanks

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    EltonCris
    Answered on March 08, 2021 at 06:23 PM

    Sorry, this seems to be a known issue. I have escalated your ticket to our developers. Once this is fixed, we'll inform you here.

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    olivia
    Answered on March 11, 2021 at 02:51 AM

    Hello,

    The issue is fixed.

    Thank you for reporting.