Experiencing non-translatable texts in the forms...

  • Profile Image
    alexanderfrericks
    Asked on March 08, 2021 at 02:19 PM

    Hi there,

    after testing for my own homepage with an easy form I am currently setting up forms for my (small) customer. We will start with the free plan for now but expectingly expand it to silver at least after Corona.

    Problem:

    1. It seems the thank you page cannot be translated. (My forms are set to German, so have translated an example... but no chance to access the texts there
    2. While I find it refreshing, that the tool automatically recognizes same texts and I only have to translate one occurence, it is hard to find all texts - especially warning messages - as you need to have the system setup to use all thinkable combinations. Would be cool to have a button that shows all texts independent of being used or not.
    3. Texts that I have used before on a form as question options do not disappear completely once I have retexted the options
    4. The E-mail verfication code (and the corresponding page) are not accessible at all - in no language.

    So my question is: Am I only missing something or is this a real issue? If so... how fast will you be able to fix it. I really like the email verification via code.

    Kind regards

    Alex

    PS: Let me know if you need screenshots, but it's just straightforward when you use the respective elements/settings.

  • Profile Image
    Jovanne_A
    Answered on March 08, 2021 at 06:43 PM

    Hi Alex, thank you for contacting support.

    It seems the thank you page cannot be translated. (My forms are set to German, so have translated an example... but no chance to access the texts there

    You can customize the Thank you page's language by adding conditions to the form. You may use the language used as the criteria to show a customized Thank You message.

    GUIDEHow-to-Change-Thank-You-Message-Depending-on-the-Language-Used

    Your other three questions are moved to a new ticket so we can address them properly. We will be responding via these threads shortly.

    1. https://www.jotform.com/answers/2951123
    2. https://www.jotform.com/answers/2951125
    3. https://www.jotform.com/answers/2951126

    Thank you.