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    Not redirecting to Thank You page after completing payment

    Asked by ChipLitFest on November 24, 2013 at 06:11 PM

    To support

    Please see below the link to a form that I need help with.

    If I submit a response through the non-secure form below, I am re-directed to the Custom Thank You page after making the payment through Paypal.

    However if I submit a response through the secure version of the same form, the re-direction does not work after making the payment through paypal.

    Please could you let me know why this should be happening as it has worked before for another secure form that I had.

    http://form.jotformeu.com/jsform/32937395383365

    Thanks

    style size custom thank you font
  • Profile Image
    JotForm Support

    Answered by jonathan on November 24, 2013 at 07:36 PM

    Hi,

    I need further details to properly check the issue you mentioned.

    Can you tell us what is the secure URL version of this form http://www.jotform.com/32937395383365 that you used? 

    The custom Thank you message should be available after the paypal screen have been completed. Usually, there is a redirection URL to the thank you page in the paypal screen after successful completion of payments.

    To my knowledge there can be 2 reasons why the thank you page will not be reached after form submission

    1. The payment transaction is not successfully completed.

    2. The direct URL used for the form not correct.

    for #2 , the secure URL of your form could be like this https://secure.jotformeu.com/ChipLitFest/festival_friends

    Can you please try this URL also?

     

    Hope this help. Please update us of the results.

    Thanks.