User account password doesn't "stick"

  • Roger Hardy
    Asked on March 8, 2021 at 3:59 PM

    A reseller that has created forms with our company has shared 4 forms with us for data retrieval and that is working fine.  I've created an account and can login just fine.  My HR Director has created an account as gwatson@talonlogistics.com and can see everything just fine, too.  The issue is gwatson@talonlogistics.com has to click "forgot password" every time they want to login and view the shared form. 

    My account rhardy@talonlogistics.com the password doesn't have any issue on any subsequent visit but gwatson@talonlogistics.com has to reset her password each visit.  Can you advise?


    Respectfully,


    Roger Hardy

    Director IT, Talon Logistics

  • Elton Support Team Lead
    Replied on March 8, 2021 at 8:13 PM

    Hi Roger,

    If you don't mind, can you clarify why they have to perform forgot password instead of logging in to JotForm directly? Were they getting an error when they log in or is there any specific reason? I check the account and it is in good standing. They should be able to log in just fine and view the shared form. Can you ask them to try it again? If the problem persists, what's the form URL so we can check it too?

  • Roger_Hardy
    Replied on March 9, 2021 at 9:22 AM
    Not having done anything on this end, it started working this morning. No idea….but thank you.
    While I’ve got your attention, can you tell me if it is possible for a user who can view a shared table (as in our situation) is able to export that data? I believe the permissions have to be awarded by the table creator for us to do that but not completely sure that is possible.

    Thank you
    [Talon Logo]
    Roger Hardy
    IT Manager
    The Talon Network
    2325 Green Valley Road, Ste 103 | New Albany | IN | 47150
    Direct. 812.748.3721 | Mobile. 502.551.5225
    Toll Free. 800.803.7230 | Fax. 812.944.5135
    rhardy@talonlogistics.com | www.talonlogistics.com
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  • Nikola JotForm Support
    Replied on March 9, 2021 at 10:13 AM

    I created a new thread form your other questions: https://www.jotform.com/answers/2952714