PDF files do not support images after multi level approval

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    Asked on March 09, 2021 at 01:27 AM

    Hi, I am making Incident report form where when manager sign the form, PDF file should go to reporter/ injured person and manager. But, when manager receives PDF there are some images missing. It was there when manager receive it from the reporter for the signature, but after he signs it’s missing. It’s saying only png, jpeg, bmp images are supported but I’m using png file. Can anyone you please help me?

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    Answered on March 09, 2021 at 03:20 AM

    Hi there,

    Could you please provide the form URL? So we can check this. The images are simply missing from the PDF? The manager is the form owner?

    Looking forward to your reply.


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    Answered on March 09, 2021 at 03:25 AM


    Form owner is me but I want to use it within our company. Whenever there is any incident report, I want Manager (Head of Operations) to sign it after he receives it, and sends that form back to report submitter and himself for record keeping.

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    Answered on March 09, 2021 at 04:40 AM


    To clarify, was the image uploaded missing in the form before the manager receives the form for final approval, or is the issue just with the attached PDF not showing the uploaded image?

    I've checked your form https://form.jotform.com/210658189664871, but I don't see any upload fields so most likely you are referring to something else.

    It would be great if you can provide us with more details about the issue so we can assist you better. You can share with us a screenshot of what you're referring to whenever possible.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.