What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email show Empty data

    Asked by jimzaspelva on November 25, 2013 at 07:22 AM

    Hello,

             I am using form(Created by Jotform) on my website. When user submit form then i am getting empty email.  I am attaching the screenshot    please look.

            Please reply me as soon as possible for you.

    Thanks

    Screenshot
    email using form JotForm empty email
  • Profile Image
    JotForm Support

    Answered by Welvin on November 25, 2013 at 08:22 AM

    Hi,

    Unfortunately, your from structure won't capture information that will be submitted to your email address and form submissions page. You have it as another input boxes inside our Free Text HTML field. That settings won't work.

    There's currently no way you can create a narrative form with us. I would suggest creating a form and add our basic fields like, text box, full name and address to capture information from your users/customers. You should be able to see these fields from the form builder:

    Thanks

  • Profile Image

    Answered by jimzaspelva on November 25, 2013 at 08:42 AM

    Thnak Welvin for reply,

     I am getting this issue when i create email (Email->Alert Compose Email). So there is possible to use "Quick Tool" ?

    Please Reply

     



  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2013 at 09:49 AM

    Hello jimzaspelva,

    I am not sure if I have understood your question completely. Do you want to add fields from "Quick Tools" to the email template of notification alert?

    Unfortunately, It is not possible to do so. Currently you can only customize your email template look and feel by using the toolbar. You can also add your own HTML code by clicking on the "HTML" button from toolbar. All form fields which you have added in your form is accessible in your email template.

    Do get back to us if you meant to ask something else.

    Thank you!