What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal account

    Asked by rachelbeard on November 25, 2013 at 09:14 AM

    I created a form and before you didnt have to have a paypal account to purchase the thing I am selling.  You could just use a credit card.  Now its making the user either sign into their own paypal or create a paypal?!

    why has this changed?

    Page URL:

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    JotForm Support

    Answered by Welvin on November 25, 2013 at 10:39 AM


    Thanks for contacting us.

    The checkout setting is actually dependant on your submitters location. Paypal will capture the location of the submitter and automatically select or show the payment options.

    In the Paypal Settings, you can change the default checkout language to US so the payment options are either to login to the Paypal Account or to Pay with Debit/Credit Card:


    After you configure the above options, your Paypal Checkout settings will changed to:

    But again, this settings depend on the user location. Paypal will change this settings per user location.


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    Answered by TiffanyJolie87 on January 21, 2014 at 03:48 PM

    I'm having this same exact issue - I have tried the above and it is still prompting to create an account to pay by credit card etc.....I need this fixed ASAP Please Help!!

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    JotForm Support

    Answered by jonathan on January 21, 2014 at 04:28 PM

    @ TiffanyJolie87

    We suggest you create a separate new thread regarding your issue.

    Please click on this link to do this http://www.jotform.com/contact/

    We will attend to you as soon as we can.