Images on Order Form not Loading

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    aj.desserts1
    Asked on March 09, 2021 at 08:41 AM

    Hi Jotform,

    I would like your help asap.

    The images on my orderform are not loading completely. I have tried different devices, reuploaded the images and resized etc and it still not working?

    What could be the issue please?

    1615297288_60477b0804b07_



  • Profile Image
    ashwin_d
    Answered on March 09, 2021 at 09:27 AM

    I did check your form, and I am able to replicate the issue you are having. It seems the issue is caused because of the high resolution images you have uploaded in the payment tool. The images you have added is very big with dimension as 3023x3023 and 1677x1677 pixels.

    I would suggest you to please reduce the size of the images and re-upload the product images, that should solve your problem.

    Do get back to us if the issue persists. We will wait for your response.

  • Profile Image
    Alexander_G
    Answered on March 09, 2021 at 11:50 AM

    Hello,

    Thanks for your response.


    Apologies for the inconvenience. I was able to replicate your issue too. I have escalated your issue to our Maintenance team for further investigation.

    Screenshot:

    1615308592_6047a7302f489_


    Thanks,

    Alex


  • Profile Image
    aj.desserts1
    Answered on March 09, 2021 at 01:06 PM

    Thanks Alex,

    Would like to know the outcome as soon as possible

  • Profile Image
    Alexander_G
    Answered on March 09, 2021 at 02:25 PM

    I did check your form again and it seems okay on my side.

    However, I am not sure that the problem is fully fixed.


    Please, check your form again and reply to us if the problem has been solved for you.

    Also, we will update you as soon as we get any updates from our Developers.


    Thanks,

    Alex

  • Profile Image
    EltonCris
    Answered on March 09, 2021 at 04:41 PM

    Apologies for the inconvenience caused. The problem is now fixed. Images should load properly now. Kindly check.

    Thanks!