What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I cancel payment?

    Asked by cotswoldschool on June 09, 2011 at 04:08 PM
    how do I cancel payment? I tried to cancel and it went straight through to some plimus thing and I never set up an account so I can't input the username or password.

    This is a re-post of a comment on

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 04:41 PM

    Hi,

    If you have paid via credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Let me know if you require further assistance with cancelling. I look forward to your response. Thank you for doing business with Jotform.


    Neil