how do I cancel payment?

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    Asked on June 09, 2011 at 04:08 PM
    how do I cancel payment? I tried to cancel and it went straight through to some plimus thing and I never set up an account so I can't input the username or password.
  • Profile Image
    Answered on June 09, 2011 at 04:41 PM


    If you have paid via credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page
    3.  Log in to Plimus then cancel your subscription

    Let me know if you require further assistance with cancelling. I look forward to your response. Thank you for doing business with Jotform.