- JotForm SupportNeilVicenteAnswered on June 09, 2011 at 04:41 PM
If you have paid via credit card (Plimus):
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus then cancel your subscription
Let me know if you require further assistance with cancelling. I look forward to your response. Thank you for doing business with Jotform.