Trouble with emails

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    bsatroop1sobo
    Asked on March 09, 2021 at 10:32 AM

    hello! I thought I set up my emails to go out through our bsatroop1sobo@gmail.com account and they are still coming through with noreply@jotform.com

    also, we would like to send a reminder email to everyone who purchased and their order details can we set that up through jotform?

    Thank you!
    Kathryn

    1615303936_6047950084805_

    1615303699_60479413339f5_


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    AndrewDurant
    Answered on March 09, 2021 at 12:53 PM

    Hello there,

    Thank you for contacting Jotform Support! Can you please confirm whether you were able to complete the verification steps provided here when you added this new Sender Email?- https://www.jotform.com/help/238-how-to-add-a-custom-sender-address-to-an-email-alert

    If not, can you please re-add the sender email with the Email Type set to "Verified," and complete the verification process by entering the code that was sent to this email address?

    Thank you in advance!

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    bsatroop1sobo
    Answered on March 09, 2021 at 01:22 PM
    It says email already verified -- i tried that first and when that didn't
    work i did the google integration via smtp but that isn't working either.
    ...
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    AndrewDurant
    Answered on March 09, 2021 at 02:58 PM

    Hello there, and thank you for the follow-up!

    After further investigation, I was able to determine that if you are using the "Test Email" function from our email settings, the resulting email will always be sent out from noreply@jotform.com

    In order to test this out, can you please create a new submission for this form, and check the sender email on the autoresponse that is received from a live submission, rather than a test email.

    Please let me know if your autoresponses are still being sent out from our noreply email address when you create a new submission for this form. After completing this test, you can delete your submission by following the steps in this User Guide- https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Thank you!