Form submissions not going to gmail box

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    Asked on November 25, 2013 at 10:39 AM

    I completed a submission form this morning and set it up to send a copy to my email address  for some reason, this is not working.  How do I set up the form to send the copies to my gmail account?

    Thank you,


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    Answered on November 25, 2013 at 12:42 PM


    Thank for contacting us. I would like to confirm if this is the form you've used, I have cloned and tested your form on my end using a gmail account I was a able to receive the form notification. I have checked and your email is not in our bounce list. I sent you a sample submission kindly check if the email delivery goes through.

    Our logs also confirms that the email delivery to your gmail was successful.

    Current Server: /var/log/jotform/amazonSES.log:[25/Nov/2013:11:16:35 -0500] 33283765079161 AmazonSES Sent email to - MessageID:00000142900c514f-8bf1177f-e0be-4ff7-a583-5897b56f9972-000000 - RequestId:f4a73b11-55ec-11e3-be9e-6b24f55a7168