On and off generating submission with pdf with problems,

  • CharlotteY
    Asked on March 9, 2021 at 10:59 AM

    On and off generating submission with pdf with problems, since last ticket with no pdf attached.

    And then some pdf with no content, and just now the pdf color changed.

    Please fix

    Page URL: https://form.jotform.com/200500127629445
  • Alexander_G
    Replied on March 9, 2021 at 2:40 PM

    Hello,

    Thanks for reaching us.


    I couldn't find your recent ticket about this issue. Could you give us a little more information about this problem?

    I did check your PDFs and they have all information and has this format:

    1615318610 6047ce52d5084 Screenshot 10


    You may attach some screenshots using this guide:

    👉How-to-post-screenshots-to-our-support-forum


    Waiting for your reply,

    Alex

  • CharlotteY
    Replied on March 9, 2021 at 9:25 PM

    1615343107 60482e039a2af Screenshot 10

    just tried again, and now and not open the downloaded file.

    Please help thanks

  • Rehan Support Team Lead
    Replied on March 10, 2021 at 3:42 AM

    Greetings,

    We had this issue escalated to our developers on high priority and earlier today the issue was fixed. Kindly check on your end again and if it reoccurs then please let us know.

    Thanks