What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha messes up layout

    Asked by mauricesteenbergen on November 25, 2013 at 10:59 AM

    Hi,

     

    Captcha suddenly messed up in my layout
    http://mauricesteenbergen.com/126491/contact

    It happened all of a sudden, without me changing anything.

    Tried deleting / re-adding the item, no luck.

     

    Please fix this, it's really annoying.

    Page URL:
    http://mauricesteenbergen.com/126491/contact

    layout
  • Profile Image

    Answered by pixelstation on November 25, 2013 at 11:00 AM

    I have this same problem and just sent them a message (before I saw yours).

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 25, 2013 at 12:51 PM

    Looks like this is temporary glitch that we have now reported. To resolve the problem, please click on the Re-captcha button at the toolbar

  • Profile Image

    Answered by pixelstation on November 25, 2013 at 01:02 PM
    It is working properly with reCaptcha but I would have preferred the old
    method with just the line through the text - is it possible to get this
    back and to have it line up properly?
    Thanks.
    Regards
    John
    John Camacho | (868) 374 6507
    john@pixelstation.com
    Skype: johncamachott
  • Profile Image

    Answered by mauricesteenbergen on November 25, 2013 at 01:54 PM

    Same here, I loved the old one and I don't want to use Recaptcha. It doesn't resolve the problem.

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    JotForm Support

    Answered by EltonCris on November 25, 2013 at 04:20 PM

    @mauricesteenbergen

    We are truly sorry about that. This thread has been escalated to our developers already. This will be fixed anytime soon. This was due to the recent updates made on the form stylesheet.

    Please inject the following CSS codes to temporarily correct this problem on your form since switching to re-captcha is not an option.

    #cid_13{float:left;}

    Guide: How to Inject Custom CSS Codes to your Form

    We will try to come up a better solution until this has not been officially corrected. Thanks and apologies for any inconveniences caused.

    @John

    We will handle your issue on your thread here. http://www.jotform.com/answers/295290

    Thanks!

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    JotForm Support

    Answered by EltonCris on November 25, 2013 at 06:52 PM

    Hi Guys,

    The problem related to captcha alignment is now fixed. There's no need to inject custom CSS codes. Kindly check your form now.

    Thanks!

  • Profile Image

    Answered by mauricesteenbergen on November 26, 2013 at 04:12 AM

    Hi Guys,

    It's fixed now, thanks EltonCris!

    Cheers,
    Maurice.