What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Since you use Paypal as your payment gateway in your subscription payment, you can cancel your subscription via the paypal payment gateway.
Please follow the steps below.
1. Log in to your Paypal account
2. Find the latest payment you have made to JotForm
3. Click on the subscription number on that transaction
4. Click on the "Cancel Subscription" button.
You can also see this detailed guide on how you can cancel your service.