Can not Download Original PDF

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    Mbouzidi
    Asked on March 09, 2021 at 03:51 PM

    Hello,

    I have been trying to Download Original PDF from the Submissions without being able to, also some time I can't see the submissions . Could you Please look into that ASAP. Thank you.

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    Vick_W
    Answered on March 09, 2021 at 09:39 PM

    Hi there,

    Could you please share the URL of the page from where you are trying to download it? So we can check this further. Currently, we have an ongoing issue with the PDF files and our team is working to fix it already.

    As soon as it is fixed we will let you know here.

    Thanks

  • Profile Image
    Vick_W
    Answered on March 09, 2021 at 11:20 PM

    Hi there,

    We've received a confirmation from the backend team that the PDF-related issue is fixed now. Could you please check on your end again and let us know if the issue persists?

    Thanks

  • Profile Image
    Mbouzidi
    Answered on March 10, 2021 at 10:42 AM

    Hello,

    We have been trying again and we are still not able to download PDF forms, if we are lucky enough we can download 1 form out of 15.


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    Kiran
    Answered on March 10, 2021 at 01:27 PM

    We are sorry for the inconvenience this may have caused. We have experienced some technical issue with the PDF module and we have received an update that this issue should be resolved by now. We request you to check again and let us know if you still notice any issue? We will be happy to take a look again. 

    Thank you!