Links to images broken

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    FrederickGoldmanInc
    Asked on March 09, 2021 at 05:09 PM

    When we receive an image or file that's uploaded, sometimes the link is broken and throws an error message or the image is corrupted.

    When I go to jotform to download it directly by logging in, the image downloads fine.

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    Kiran
    Answered on March 09, 2021 at 10:42 PM

    The issue may be occurring due to the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.

    1555422266Login2ViewUploadedFiles.png

    Please try disabling it so that the file upload links shall be working fine without logging into your Jotform account. 

    Thanks!