My form is not allowing access to a settings section

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    ourrousehouse
    Asked on March 09, 2021 at 05:28 PM

    I have been trying to get into the Settings/Conditions section of my form to check on and delete conditions and it has been freezing for the past 5 days, when I click it won't let me into conditions only into other settings sections. Yes I know my form is big, yes I know I have a lot of conditions I am working with, I have been working with this size awhile and am aware of existing loading issues but at this size I normally can get that basic section of settings/conditions to load and work, right now it says settings/conditions in address bar but keeps it in just the settings page even after loading.

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    Jed_C
    Answered on March 09, 2021 at 11:16 PM

    It's crashing on both my Chrome and Firefox browser. This is due to the numbers of fields you have in your form plus the number of your conditions.

    1615349724_604847dc815f8_The Easiest Onl

    1615349564_6048473c9c406_The Easiest Onl

    Technically, there's no limit to how many fields or conditions you can add to your form. The load performance will only be sacrificed if you create a large form like this.

    What you can try is to move all other fields into another form so that it may reduce the load in your condition and possible would help it load the condition page again.

    Try using this app https://www.jotform.com/integrations/field-manager to move your fields into another form.

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    ourrousehouse
    Answered on March 10, 2021 at 01:17 PM

    This is frustrating because this form had been working sufficiently enough for me to make changes even at this size. If I did jotform enterprise would it be capable of handling a document this size or bigger? Also with enterprise would I be able to get some custom features done like linear option for graphs on reports?

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    Sonnyfer
    Answered on March 10, 2021 at 07:50 PM

    We apologize for the inconvenience. Enterprise offers a dedicated server for your forms so the performance should be better. However, I'd still suggest reaching out to our Enterprise Team to learn more about the advantages that will happen to your forms in case you decide to upgrade. https://www.jotform.com/enterprise/contact-sales/

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    ourrousehouse
    Answered on March 10, 2021 at 07:59 PM

    I will reach out to a rep again. I had done a meeting with enterprise before but hadn't received a response on some follow up questions I had.