Not receiving email for a password reset

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    Asked on November 25, 2013 at 02:20 PM

    I've made several attempts to retrieve the passoword for my account but the reset link never shows up in my email inbox or spam folder.  How can I get the link so I can access my account?


    Thank you,

    Jessica Christen

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    Answered on November 25, 2013 at 02:21 PM

    Please try resending the link I have checked your email account and found that it is in our bounce list. I have removed it from the list. Kindly test it again thanks.

    Result: is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit rrors/postmaster-27.html [120]'
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    Answered on November 25, 2013 at 02:28 PM

    THANK YOU! It worked this time!