What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email for a password reset

    Asked by Jessica on November 25, 2013 at 02:20 PM

    I've made several attempts to retrieve the passoword for my account but the reset link never shows up in my email inbox or spam folder.  How can I get the link so I can access my account?


    Thank you,

    Jessica Christen

  • Profile Image

    Answered by jedcadorna on November 25, 2013 at 02:21 PM

    Please try resending the link I have checked your email account and found that it is in our bounce list. I have removed it from the list. Kindly test it again thanks.

    Result: steubenjobcareerfair@yahoo.com is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'
  • Profile Image

    Answered by employer12 on November 25, 2013 at 02:28 PM

    THANK YOU! It worked this time!