PDF forms

  • Profile Image
    tinnguyentrung88
    Asked on March 09, 2021 at 06:16 PM

    Hi,

    I have been using Jotforms for almost 2 years as Silver membership. Recently I saw Jotform branding at the bottom "Powered by Jotform". I don't remember exactly but is that how it is?

    Also sometime I received blank PDF submission, even though I required fields on the forms. That was so inconvenient to have employees fill it out again. Do we have any solution for this matter? and earlier I received a submission that is not the expected PDF file.

    Last thing, I added some widget to the PDF forms, but I won't be able to see it on the submissions, for example it is the location widgets.

    Please see attachments for more details.

    Thank you.

  • Profile Image
    Dagmar_B
    Answered on March 10, 2021 at 12:58 AM

    Hello,

    The Jot Form Logo and branding should not be visible if you turned it off in your account https://www.jotform.com/myaccount/settings

    1615355644_60485efc6d71f_

    We sincerely apologize for the inconvenience. We had been recently receiving similar reports in regard to this issue and the issue should be fixed now.

    Which location widget did you try and add? Please let us know, so we can troubleshoot for you.