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    confirm email appears in odd place

    Asked by designfacet on November 25, 2013 at 02:25 PM

    The confirm email appears in an odd placed not aligned with the first entry.

    email confirm email confirm
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    JotForm Support

    Answered by ardy0689 on November 25, 2013 at 03:52 PM

    Hello. Thanks for posting in the forum.

    Upon checking your Last edited form, I see that the confirm email text box is well aligned with the first entry.

     

    And here as well:

     

    If this is not the form you are mentioning https://www.jotform.com/11700841292 please give us the form link or URL so that we can investigate on it. By the way, I used Firefox 25 on this to view your form.

    Please let us know and we will gladly assist you. Thanks

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    Answered by designfacet on November 25, 2013 at 04:07 PM

    Yes it is still there, you can visit this link and see it there. I use Chrome 31.0 the link is here

    designfacet.com/contact-form.html

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    JotForm Support

    Answered by ardy0689 on November 25, 2013 at 04:21 PM

    Thanks for giving us your web page URL.

    Looks like this is only happening on Chrome mine is 31 as well.

     

    Please us this injected CSS code that targets Chrome browsers.

    @media screen and (-webkit-min-device-pixel-ratio:0) {

    #input_49_confirm,#input_38_confirm

    {
            margin-left:138px !important;
        }
    }

    This targets your 2 email confirm on the form. Please refer to this user guide on How to Inject Custom CSS Code.

    Let us know if this issue persists. Thanks

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    Answered by designfacet on November 25, 2013 at 04:57 PM

    Thank you the code worked.

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    JotForm Support

    Answered by ardy0689 on November 25, 2013 at 05:01 PM

    You are welcome. Feel free to post your inquiries or issues you might have in the future by using this link. Thank you

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    Answered by designfacet on November 25, 2013 at 05:04 PM

    The other forms I have also have the same issue, it just seem to appear out of no where, I tried to paste the same code in the other forms. One of the forms did not even allow me to do so, the other one did not have any effect.

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    Answered by designfacet on November 25, 2013 at 05:16 PM

    Also a few of my clients as well. This is most likely something your company has to look into.

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    Answered by designfacet on November 25, 2013 at 05:28 PM

    I am going to change my fields to non confirm, until jotform figures something out. It looks bad on me as a web design company.

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    JotForm Support

    Answered by ashwin_d on November 25, 2013 at 09:31 PM

    Hello designfacet,

    I'm sorry for the trouble caused to you.

    I was not able to replicate the same behavior in my form. The email and confirm emails are alligned properly now. 

    Upon checking all your forms, I found that now only one of your form has confirm email field. I tried removing the custom css you have injected and that makes the email field aligned properly.

    Please clear your browser cache and check your form now. Here is a guide which should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists. 

    Thank you!

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    Answered by designfacet on November 25, 2013 at 09:42 PM

    No problem, somehow it is all now fixed. Weird, regardless you guys are the best customer support I have come across. Thanks.

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    JotForm Support

    Answered by ashwin_d on November 25, 2013 at 11:47 PM

    Hello designfacet,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!