There seems to be an issue with the download to PDF feature

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    WalkerBrian
    Asked on March 09, 2021 at 07:25 PM

    The PDF files created from downloading from the entries in the spreadsheet cannot be opened. It seems that the PDFs are corrupted.

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    Mike_G
    Answered on March 10, 2021 at 12:10 AM

    We just got an update from our developers that the issue with the downloaded PDF submission being corrupted or showing an error when opened has already been fixed. Kindly check on your end if you are now able to download the PDF copy of your form submissions without any issues. Otherwise, please do not hesitate to contact us again anytime and we will be glad to help you.

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    WalkerBrian
    Answered on March 10, 2021 at 10:12 AM

    It seems that some of the entries are still not downloading as PDF. Certain ones seem fine, but others don't.

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    Basil_A
    Answered on March 10, 2021 at 12:47 PM

    Hi,

    I have attempted to download all of the PDFs inside your account and all of them are loading correctly.

    Can you please check them again?

    Looking forward to your reply.

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    WalkerBrian
    Answered on March 10, 2021 at 01:00 PM

    Thanks. Seems to be working now. I definitely was still having problems earlier.