System wide PDF issue

  • VJG
    Asked on March 9, 2021 at 7:57 PM

    FYI I had a client report an issue with PDFs (which I was able to replicate with several of forms ) It will not open the pdf & gives following error.

    1615337812 60481954568e7  Screenshot 10

    Jotform Thread 2954296 Screenshot
  • Mike_G JotForm Support
    Replied on March 10, 2021 at 12:12 AM

    We just got an update from our developers that the issue with the downloaded PDF submission being corrupted or showing an error when opened has already been fixed. Kindly check on your end if you are now able to download the PDF copy of your form submissions without any issues. Otherwise, please do not hesitate to contact us again anytime and we will be glad to help you.

  • VJG
    Replied on March 10, 2021 at 9:28 AM

    All set! Thanks