The Logo Image on my form is distorted and not showing properly.

  • Profile Image
    Asked on March 09, 2021 at 09:38 PM

    Hi, My name is Holly Wright.

    I created a form and I also cloned it. Both forms are distorting the logo image at the top of the page. It has been working fine for a few weeks but all of a sudden on both forms it is distorted. I tried re-uploading a new log and resizing it but it automatically distorts it again.

    I attached the correct logo to this email. Currently, the only thing showing on the form is a gray box for the logo.

    Please reply and let me know what to do. thank you!

  • Profile Image
    Answered on March 10, 2021 at 03:46 AM

    Hi there,

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that we received a lot of reports regarding this issue, so that we've taken an immediate action and successfully resolved it.

    Also, I've checked your form, and made sure the logo properly shows up now.

    1615365898_6048870aed118_I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.