Downloading PDF: Why uploaded files are not showing in the PDF?

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    Asked on March 09, 2021 at 10:57 PM

    I tried downloading all of the forms again but for a total of 1600 forms with photos the file only comes to 46mb, as seen in the below photo, which wouldn't be correct. I have also added a photo of an example of the form missing the photo.

    1615328053_6047f335c0968_Jotform - Rewir1615328053_6047f335ac49f_Jotform - Form

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    Answered on March 09, 2021 at 11:03 PM

    Hi there!

    We apologize for the inconvenience.

    We are facing an issue with PDF documents, and because of that images are not showing in the PDFs. Our developers are working on the issue, and we are assured that it will be fixed soon.

    I am forwarding this thread to our backend team. You will be notified on this thread when the issue is fixed.

    Feel free to contact us if you need further assistance.