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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with notification email

    Asked by designatic on June 09, 2011 at 05:50 PM


    Primarly, I'm French, so my langage is probably dificult to anderstand...

    My problem is when a viewer of my web site (http://www.designatic-creations.fr) want to post a form to me, the form arrives here but in my mail-box very late compared to JotForm... And then, it's not complete :

    Fields where user wright text is OK but not fields where user chose an option or check a box or a button...

    Here, in JotForm i'ts ok but non in my mail-box. I'ts very unfortunate for me and my customers who whith use your forms in their web site...


    Please, help me !

    I'm so sentimos for my English !

    Thanks a lot. Bye.


    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 07:57 PM


    The problem with the email receipt delay lies with your mail provider. As far as we are concerned, notification emails are sent almost instantaneously from our mail servers. Try contacting your mail provider regarding this issue.

    As for your second concern, it is mostly solved by deleting and then recreating your form's notification email. Doing so should update your notification email to reflect the complete list of fields in your form.

    To delete your email alert:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification
    4.  In the Compose Email wizard, click Delete Email


    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    Hope you find this information useful. Feel free to contact us again if you have further questions or concerns. Thank you for using Jotform.