What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Save button

    Asked by jtd123 on June 09, 2011 at 06:15 PM

    When I select the save button it continues to run and will not shut off. The only way

    I can get out of program is to refresh but this casuses me to loose all of my changes.


    Great program, I am happy so far with my purchase but this issue is causing too many problems.


    Thank you in advance for your help.

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 07:18 PM


    First off, we'd like to welcome you to Jotform and thank you for upgrading your account to Premium. Now on to your issue:

    It appears that this is a browser-specific problem, as I am not experiencing the same situation right now. If my hunch is correct that you are using Safari, please try emptying your browser's cache or resetting it fully.

    To learn how to empty your cache or reset your Safari browser, please refer to this guide.

    If doing the above solution does not work, respond to this message immediately. We will try and exhaust all means possible to solve this problem for you.

    We look forward to your response.


  • Profile Image

    Answered by jtd123 on June 30, 2011 at 04:34 PM

    Yes this worked, thank you. Great program!!!

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    JotForm Support

    Answered by NeilVicente on June 30, 2011 at 09:18 PM

    Glad to hear that things are finally well and ok. If ever you do encounter any other problems or if you have questions to ask regarding the features and capabilities of Jotform, please don't hesitate to let us know.

    We are very much eager to hear from you.