Get Page URL widget: Record the full URL of embedded form when submitting on iPhone

  • Profile Image
    JAworld
    Asked on March 10, 2021 at 09:34 AM

    Hi

    I have noticed that when a form is submitted via an iPhone, the Get Form Page Widget doesn't record the full URL, only the domain.

    Can anyone offer assistance please?

    Adrian

  • Profile Image
    Nik_M
    Answered on March 10, 2021 at 11:05 AM

    Apologize for the inconvniance this may have caused.

    Do we have permission to test your embedded form?

  • Profile Image
    JAworld
    Answered on March 10, 2021 at 11:25 AM

    Absolutely, I would like it if you could. (Thank you for asking)

    Just put test rubbish in the fields so I know its not a real review.

    Many thanks

    Adrian

  • Profile Image
    Nik_M
    Answered on March 10, 2021 at 01:40 PM

    I tested your form on an Android phone, but I was not able to replicate the issue. After that, I asked one of my colleagues to submit your form on his iPhone and I saw the issue.

    It seems that the issue is related to the “prevent cross-site tracking” browser option on iPhones.

    1615401408_604911c0ce088_iphone.PNG

    My colleague disabled this option on his iPhone and the full URL was recorded.

    1615401564_6049125cc25d3_disabled.PNG

    Please disable the “prevent cross-site tracking” browser option on your phone and test the form again.

  • Profile Image
    JAworld
    Answered on March 10, 2021 at 01:52 PM

    Thank you for checking this Nik.

    I cannot test as I don't have an iPhone but lots of the people who leave reviews do.

    I have no control over how their phones are set up.

    Beyond putting a field in the form, to get the user to state who the review was intended for, do you have any other ideas for an automated solution?

    Thanks again

    Adrian

  • Profile Image
    Nik_M
    Answered on March 10, 2021 at 03:01 PM

    I'll raise a request to our developers to check if the widget can be improved, but please note that we do not know when or if will this be implemented. If there is any update, we will inform you here.