Unable to PDF of Submitted form sent to email

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    katiescreven
    Asked on March 10, 2021 at 10:38 AM

    For was working fine - and suddenly - emailed PDF of forms are not able to be opened.


    FORM: https://form.jotform.com/210597445134153

    1615390633_6048e7a90e31f_jfissue.jpg

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    katiescreven
    Answered on March 10, 2021 at 10:54 AM

    I have several copies of this form being used and it started w/ 1 now 3 are not working.

    I notice the file size on those NOT working is always 16KB The ones still working are 21-25 KB.



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    Kiran
    Answered on March 10, 2021 at 01:33 PM

    Since the PDF files are attached to the email while we were experiencing an issue with the PDF module, they may not be displaying correctly from the email. You may required to download the PDF documents for these submissions from the PDF Editor. The issue with the PDFs should be resolved by now. Could you try sending a test submission to the forms and check if you are still experiencing any issues with the PDF attachments?

    We will wait for your response. Thank you!

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    DirectDispatch
    Answered on March 10, 2021 at 02:20 PM

    We are having the same problem, still no resolution

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    Kiran
    Answered on March 10, 2021 at 04:19 PM

    @DirectDispatch,

    We notice that you have opened a separate thread here https://www.jotform.com/answers/2957044- and shall be addressed there shortly.

    Thanks!

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    katiescreven
    Answered on March 10, 2021 at 05:33 PM

    All forms seem to be working at the moment. It sure would be nice to be notified of issues - I spent 3 hours today researching and searching all 8 forms line by line i ALL settings. Thats really not acceptable.

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    Jessica_H
    Answered on March 11, 2021 at 12:08 AM

    Hi katiescreven,

    We sincerely apologize for this inconvenience. You may consider checking our Jotform Status to view our uptimes. In addition, should you encounter any issues or difficulty, do not hesitate to reach us out. We are available 24/7 through this support system to assist you through.