Unable to create a new form

  • Profile Image
    Asked on March 10, 2021 at 10:48 AM

    I had to delete two files to be able to create new ones that I need to use immediately. But it is still saying that I need to upgrade. I do not w

  • Profile Image
    Answered on March 10, 2021 at 02:56 PM

    If I understood correcly, you are unable to create a new form.

    You have a free account that can have up to 5 active forms. You currently have 18 forms on your account. To create a new form, you will need to disable or delete 14 forms.

    Related Guide: Understanding Your Account Usage and Limits

    I also saw that your account is a Sub-Account User of the account starsandstripesmgmt. So another option is to move your active forms to that account.

    Related Guide: How to transfer or share forms and data with another account