- orderkosherfoodAsked on November 26, 2013 at 01:20 AM
My account is currently at the monthly cap for submissions. When does my new month start?
- gori-mathewAnswered on November 26, 2013 at 02:38 AM
I can see that your account has already exceeded the monthly submissions allocated to the free plan, the submission counter is renewed at the first day of the next month on this case it will be renewed on 1st Dec allowing you to access your account normally.
If you wish to continue using our services without this downgrade because of overlimit I recommend that you upgrade your account to a paid plan with more mothly submission allocation. Please go to our pricing page for more information on our plans.
- orderkosherfoodAnswered on November 26, 2013 at 12:25 PM
What I do not understand is that the period was for over a month. The submissions being counted in my quota are from over 30 days ago. Why is December 1st and not a month ago?
- jedcadornaAnswered on November 26, 2013 at 03:33 PM
Regardless of when you started making a submission the process will still follow the refresh of the counter every 1st of the month which is different from the upload space quota as it does not reduce the space every 30days, It's like your virtual storage online. You can start making a submission on Dec 1. Hope this somehow clarifies your concern. Feel free to contact us if have something to clarify.