We are randomly not getting the original PDF attached to our form email

  • lherron
    Asked on March 10, 2021 at 11:45 AM

    My form is set to include pdf in notification email. Randomly we start getting emails with no pdf attached. When I go into edit JotForm, the pdf needs to be re-uploaded. Why is this randomly happening and how can I make it stop please?!?!?!


    Currently I am referring to the COVID Booster form

  • Welvin Support Team Lead
    Replied on March 10, 2021 at 4:54 PM

    The error in the Smart PDF Forms builder is likely the reason why the attachment is failing. You do not need to re-upload the original PDF as it is there temporarily failing. I checked this through your form, and it's there, so I believe that was already fixed. If the issue persists, kindly update this ticket, and we will investigate further.

    1615413253 604940054372e  Screenshot 10

    Thanks