We are randomly not getting the original PDF attached to our form email

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    lherron
    Asked on March 10, 2021 at 11:45 AM

    My form is set to include pdf in notification email. Randomly we start getting emails with no pdf attached. When I go into edit Jotform, the pdf needs to be re-uploaded. Why is this randomly happening and how can I make it stop please?!?!?!


    Currently I am referring to the COVID Booster form

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    Welvin
    Answered on March 10, 2021 at 04:54 PM

    The error in the Smart PDF Forms builder is likely the reason why the attachment is failing. You do not need to re-upload the original PDF as it is there temporarily failing. I checked this through your form, and it's there, so I believe that was already fixed. If the issue persists, kindly update this ticket, and we will investigate further.

    1615413253_604940054372e_

    Thanks