Error Message when trying to open downloaded forms

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    Asked on March 10, 2021 at 11:59 AM

    Both of our Dental practices are getting the "damaged file" error message every time they try to upload a completed Patient form (or open or view it), even though they appear to be intact while in their Jotform inboxes. I've tried to do it from the machines at each practice as well as my own and I've sampled forms from a few different inboxes.

    The problem is consistent and started yesterday.

    Screenshot image attached in case you need it.

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    Answered on March 10, 2021 at 05:03 PM

    Hello @Maisonville,

    Thank you for contacting Jotform Support. We do apologize for the inconvenience that you have experienced.

    Please note that our servers have recently been under maintenance and we did have an active issue with PDF submission downloads. However, this issue was addressed by our development team and they informed us that the issue is cleared now.

    If you are still experiencing the issue on your end, I would suggest that you clear the browser cache and cookies and try downloading the submissions again. The issues can persist if the website is still using previously cached data. I also cleared all of your form caches from our end as well.

    Please try this and give your downloads another test run. If the same issue continues, I will report the problem to our developers to inform that that your account is still being affected by the issue.

    We look forward to hearing from you.

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    Answered on March 11, 2021 at 11:55 AM
    Okay, thank you.