Product form: Total order is not updating correctly.

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    maspain
    Asked on March 10, 2021 at 12:38 PM

    So I started allowing people to begin filling out my form today. Most are using their smart phone to fill it out. A couple issues that have been reported to me.

    1. A person can fill out an item size/quantity dropdown and it will auto-populate the checkbox to select the item. But the info won't translate into the item total for the total order/invoice.
    2. Had someone try to order 2 different sizes and/or quantity of same item. The form wouldn't populate those different items into the total. In this instance there was 3 total items of the same shirt. But it wouldn't total to equal 3. It would only show 1. Now, I checked with this person, who advised he did have an update available for his phone, so he wasn't running the latest version.
    3. I was able to update the item size and quantity manually on the form submission view, but it still did not update the total price due on that page or the invoice.
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    Kevin_G
    Answered on March 10, 2021 at 08:19 PM

    Basically the issues are that your total is not updating according to the selected options, seems like the form you provided has been deleted, but I checked the other one you have there and seems like the total is not updating due to the way how you have added the options, I would recommend you to kindly do the following:

    1. Add the Quantity Selector and only one option where you will list the sizes:

    1615425352_60496f480bf00_

    2. Enable the "Create sub-products from options" on the sizes option:

    1615425556_60497014c6a17_

    This will update the total when the options are selected.

    I hope this helps.