PDFs attached to emails are damaged and will NOT open!

When we attempt to download a PDF email attachment from the notification emails they are unable to be opened and say "Unable to open file. The file is damaged and could not be repaired."

They are coming in damaged straight from the JotForm servers and this is not a problem on our end with our PDF reader software

We have to go in and click the "Download Submission" link every time because of this.

We are attempting to service COVID patient centers and this is a high priority problem for us!

As mentioned in the other thread, the issue may be occurring with the PDFs generated while we were experiencing the issue. Please try sending a test submission to a form and see if the PDFs received to the email are working fine. Please do let us know here if you still notice any issue. We will be happy to take a look again.

Thanks!

We are now having issues downloading the files through the Download PDF link as well. They take a long time to download and are sometimes resulting in failure entirely. Please forward to backend team so they may fix whatever is going on with the PDF system again

Apologies for the inconvenience.

I cloned your form but wasn't able to replicate the issue. I was able to open and download the PDF on my end.

Could you please check again? I cleared your form cache as a precaution.

it happens randomly around the clock, you have never corrected the issues we've been reporting over the past month. PDF files come thru blank or missing entirely at a frequency of about 20% of the time. EXTREMELY frustrating. You're quick "I can't get it to happen" reply is not adequate.

We've alerted our developers that the issue with "blank/corrupted PDFs" is back and they're currently working on a fix. We'll inform you here of any updates.

We apologize for the inconvenience.

Insanely frustrating. I deal with this every single day.

Sorry about that @samlowe902. I notice that the issue reported by you is also being looked into on the other thread. As soon as we have any news in this regard, we'll let you know here.

Thank you!

Saying for 2 weeks that the "issue is being looked into" isn't helping anything. I'm not convinced that anyone is doing anything to try to resolve this.

I understand. As we see, the issue reported by you on the other thread has been assigned to one of our development team member and checking the logs as required based on the information provided by you. I also notice that you have provided a couple of submission IDs in the thread which shall be addressed at the earliest possible.

We appreciate your patience and understanding.

Greetings! We received word from our developers that the issue should be fixed now.

Kindly check and let us know if you need further assistance.