Downgrading my Account

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    Asked on March 10, 2021 at 01:32 PM

    Do to unforeseen issues with my business, I just cancelled my Bronze Account. Instead of Cancelling, is there a way to downgrade my Account to the Free version.

    Thank you.

    Jerry Strollo

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    Answered on March 10, 2021 at 05:17 PM

    Hi Jerry,

    Happy to help!

    When you cancelled your subscription, and when you are downgraded, your account will automatically be reverted back to a Free Account.

    Please note that the Free Account does have smaller limits than the Bronze account, so once you downgrade, you will likely need to deactivate some of your forms as you will be over the 5 form limit for a Free Account. Here's our guide for more on understanding-your-account-usage-and-limits

    Thank you!