504 error

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    Joshua_Kennedy_jkennedy
    Asked on March 10, 2021 at 03:21 PM

    We keep getting the below error, patients cannot register for appointments. Please help this is time sensitive.


    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

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    Kiran
    Answered on March 10, 2021 at 05:38 PM

    Please accept our sincere apologies for the inconvenience this may have caused. We have received an update from our backend team that the issue is should be fixed. Please check and let us know if you still experience any issue. We will be happy to take a look again. 

    Thanks!